Refund policy

Refund and Return Policy

At ORVI, we carefully check our products before shipping. Refunds or returns are only accepted in the cases below.

Refund/Return Eligibility
A refund, replacement, or return may be accepted only if:

The item arrived damaged
The item is defective
The wrong item was sent

Refunds are not accepted for:

Change of mind
Choosing the wrong style
Color preference
Size or fit preference
Used items
Items without original packaging
Items damaged after delivery by the customer

How to Request a Refund or Return
Please contact us within 48 hours of receiving your order at:

Email: Orvi.hn@gmail.com

Include:

Order number
Full name
Clear photos/videos of the damaged or wrong item
Photo of the packaging

Condition of Returned Items
The item must be unused, unworn, and returned with its original packaging, case, and accessories.

Inspection Process
After we receive your request, we will review the photos and order details. If approved, we may offer a replacement, exchange, or refund depending on the case.

Return Shipping
If the item is confirmed to be damaged, defective, or the wrong item was sent, ORVI will arrange or cover the return shipping where applicable.

Refund Processing
Approved refunds will be processed to the original payment method. Processing time may vary depending on the payment provider or bank.

Important Note
This policy does not affect any mandatory consumer rights under applicable UAE laws. UAE consumer protection rules cover issues such as defective products, misleading information, or unfair practices.